The Charter, Beaver Creek Lodging

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Our Company

Guest Survey

Thank you for the privilege of hosting your vacation at The Charter at Beaver Creek. It is our sincere hope that our accommodations, amenities, and levels of guest service were beyond your expectations. We would appreciate your assistance in evaluating your vacation experience with The Charter so that we may better serve you in the future.

I welcome your comments and any suggestions for improvements.

Thank you for staying with us.

Cordially,

Michael Lange
General Manager

Room Reservations Fell Below
Expectations 		Met
Expectations 		Exceeded
Expectations
Promptness and Efficiency 1 2 3 4 5
Friendly and Informative 1 2 3 4 5
Accuracy of Reservation 1 2 3 4 5
Room Rates Fell Below
Expectations 		Met
Expectations 		Exceeded
Expectations
Overall Value for Price Paid 1 2 3 4 5
Reception and Service Fell Below
Expectations 		Met
Expectations 		Exceeded
Expectations
Front Desk Staff 1 2 3 4 5
Bell Staff 1 2 3 4 5
Concierge 1 2 3 4 5
Telephone Operator
(message and wake up calls)		 1 2 3 4 5
Housekeeping Staff 1 2 3 4 5
Maintenance Staff 1 2 3 4 5
Guest Rooms Fell Below
Expectations 		Met
Expectations 		Exceeded
Expectations
Cleanliness upon check-in 1 2 3 4 5
Service during stay 1 2 3 4 5
Proper working order of fixtures and appliances 1 2 3 4 5
Kitchen utensils and dinnerware 1 2 3 4 5
Adequately supplied linens and guest supplies 1 2 3 4 5
Furnishings, room decor and lighting 1 2 3 4 5
Guest Room Amenities Fell Below
Expectations 		Met
Expectations 		Exceeded
Expectations
High Speed Internet 1 2 3 4 5
Bathrobes 1 2 3 4 5
Towels 1 2 3 4 5
Bed Linens 1 2 3 4 5
In-room Coffee 1 2 3 4 5
Aveda Bath Products 1 2 3 4 5
Amenities
Pools, Hot Tubs,
Sauna, Health Club 		Fell Below
Expectations 		Met
Expectations 		Exceeded
Expectations
Cleanliness 1 2 3 4 5
Hours of Operation 1 2 3 4 5
Hot Tub and Pool Area 1 2 3 4 5
Health Club and Spa Area 1 2 3 4 5
Spa Struck Fell Below
Expectations 		Met
Expectations 		Exceeded
Expectations
Cleanliness 1 2 3 4 5
Service 1 2 3 4 5
Hours of Operation 1 2 3 4 5
Food and Beverage
Black Diamond Bistro 		Fell Below
Expectations 		Met
Expectations 		Exceeded
Expectations
Ambiance 1 2 3 4 5
Food Quality 1 2 3 4 5
Beverage Quality 1 2 3 4 5
Prompt Service 1 2 3 4 5
Courtesy 1 2 3 4 5
Value for Price Paid 1 2 3 4 5
Food and Beverage
The Terrace Restaurant 		Fell Below
Expectations 		Met
Expectations 		Exceeded
Expectations
Ambiance 1 2 3 4 5
Food Quality 1 2 3 4 5
Beverage Quality 1 2 3 4 5
Prompt Service 1 2 3 4 5
Courtesy 1 2 3 4 5
Value for Price Paid 1 2 3 4 5
Banquets and Conferences Fell Below
Expectations 		Met
Expectations 		Exceeded
Expectations
Meeting Room Decor and Furnishings 1 2 3 4 5
Food and Beverage Quality 1 2 3 4 5
Banquet Presentation 1 2 3 4 5
Banquet Service 1 2 3 4 5
Ski Rental / Sports Shop
Where did you rent? Charter Sports Other  
Rentals Fell Below
Expectations 		Met
Expectations 		Exceeded
Expectations
Equipment 1 2 3 4 5
Rental Selection 1 2 3 4 5
Friendly and Courteous Service 1 2 3 4 5
How many days did you ski/snowboard?
1 2 3 4 5 6 Other  
Transportation
The Charter Shuttle Service (winter only) 		Fell Below
Expectations 		Met
Expectations 		Exceeded
Expectations
Timeliness 1 2 3 4 5
Friendliness of Drivers 1 2 3 4 5
Convenience 1 2 3 4 5
Cleanliness of Shuttle Bus 1 2 3 4 5
Vail/Beaver Creek Resort Transportation Fell Below
Expectations 		Met
Expectations 		Exceeded
Expectations
Timeliness 1 2 3 4 5
Friendliness of Drivers 1 2 3 4 5
Convenience 1 2 3 4 5
Conservation
Are you aware of the Green Leaf Initiative, our company-wide effort to improve our operations to lower our impact on the environment? Yes No
Did our conservation program factor in your decision to stay with us? Yes No
How important is a conservation program in your decision to stay at our property? 1 2 3 4 5
Have you stayed at The Charter before? Yes No
How did you first hear about The Charter?
 
Which website did you use to research this property?
 
Why did you decide on this property?
 
 
How likely are you to recommend The Charter to family, friends and colleagues?
Not Very Likely Somewhat Likely Extremely Likely
1 2 3 4 5 6 7 8 9 10
When visiting Beaver Creek again, what is the likelyhood that you will return to The Charter?
Not Very Likely Somewhat Likely Extremely Likely
1 2 3 4 5 6 7 8 9 10
Guest Information

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