Beaver Creek Resort, Guest Survey

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Guest Survey Thank you for the privilege of hosting your vacation at The Charter at Beaver Creek. It is our sincere hope that our accommodations, amenities, and levels of guest service were beyond your expectations. We would appreciate your assistance in evaluating your vacation experience with The Charter so that we may better serve you in the future. Please check "1" if we exceeded your expectations, check "2" if we met your expectations, check "3" if we fell below your expectations. Your additional comments, suggestions, and answers to other questions would also be helpful and appreciated. I welcome your comments and any suggestions for improvements. Thank you for staying with us. Cordially, Michael Lange General Manager

Suggestions and Additional Comments

Is this your first visit to The Charter at Beaver Creek? Yes No

If no, how many previous visits?

How did you hear about The Charter at Beaver Creek?

How did you decide on staying at The Charter at Beaver Creek?

If there are any members of our staff who provided outstanding service, we welcome the opportunity to commend them on your behalf. Please list their names in the space provided below.

Would you recommend The Charter at Beaver Creek to others? Yes No

When visiting Beaver Creek again, would you return to The Charter at Beaver Creek? Yes No

Room #

Name

Dates of stay:	From To

Email Address:


Room Reservations

	Expectations
	Exceeded	Met	Fell Below
Promptness and Efficiency	1	2	3

Friendly and Informative	1	2	3
Accuracy of Reservation	1	2	3

Comments

Room Rates

	Expectations
	Exceeded	Met	Fell Below
Overall Value for Price Paid	1	2	3

Comments

Reception and Service Friendly, Courteous and Prompt Service from:

	Expectations
	Exceeded	Met	Fell Below
Front Desk Staff	1	2	3
Bell Staff	1	2	3
Concierge	1	2	3
Message and Wake-up Calls	1	2	3
Housekeeping Staff	1	2	3
Maintenance Staff	1	2	3

Comments

Guest Rooms

	Expectations
	Exceeded	Met	Fell Below
Cleanliness upon check-in	1	2	3
Service during stay	1	2	3
Proper working order of fixtures and appliances	1	2	3
Kitchen utensils and dinnerware	1	2	3
Adequately supplied linens and guest supplies	1	2	3
Furnishings, room decor and lighting	1	2	3

Comments

Guest Room Amenities

	Expectations
	Exceeded	Met	Fell Below
High Speed Internet	1	2	3
Bathrobes	1	2	3
Towels	1	2	3
Bed Linens	1	2	3
In-room Coffee	1	2	3
Aveda Bath Products	1	2	3

Comments

Amenities Pool, Spa, Hot Tubs, Sauna, Health Club:

	Expectations
	Exceeded	Met	Fell Below
Cleanliness	1	2	3
Hours of Operation	1	2	3
Quality of Exercise Equipment	1	2	3

Comments

Amenities Spa Struck:

	Expectations
	Exceeded	Met	Fell Below
Cleanliness	1	2	3
Service	1	2	3
Hours of Operation	1	2	3

Comments

Food and Beverage D'Oro Ristorante Italiano

	Expectations
	Exceeded	Met	Fell Below
Ambiance	1	2	3
Food Quality	1	2	3
Beverage Quality	1	2	3
Prompt Service	1	2	3
Courtesy	1	2	3
Value for Price Paid	1	2	3

Comments

Food and Beverage The Terrace Restaurant

	Expectations
	Exceeded	Met	Fell Below
Ambiance	1	2	3
Food Quality	1	2	3
Beverage Quality	1	2	3
Prompt Service	1	2	3
Courtesy	1	2	3
Value for Price Paid	1	2	3

Comments

Charter Banquets and Conferences

	Expectations
	Exceeded	Met	Fell Below
Meeting Room Decor and Furnishings	1	2	3
Food and Beverage Quality	1	2	3
Banquet Presentation	1	2	3
Banquet Service	1	2	3

Comments

Transportation The Charter Shuttle Service (winter only)

	Expectations
	Exceeded	Met	Fell Below
Timeliness	1	2	3
Friendliness of Drivers	1	2	3
Convenience	1	2	3
Cleanliness of Shuttle Bus	1	2	3

Comments

Transportation Other Vail/Beaver Creek Resort Transportation

	Expectations
	Exceeded	Met	Fell Below
Timeliness	1	2	3
Friendliness of Drivers	1	2	3
Convenience	1	2	3

Comments

Ski Rental/Sports Shop Charter Sports

	Expectations
	Exceeded	Met	Fell Below
Equipment	1	2	3
Ski Storage	1	2	3
Friendly and Courteous Service	1	2	3
Prompt Service	1	2	3
Value for Price Paid	1	2	3

Comments

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The Charter at Beaver Creek 120 Offerson Road Beaver Creek, CO 81620 (970) 949-6660 reservations@thecharter.com